I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. Great prices on all factory-authorized General Electric knobs. Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. Here's the customer service rep I spoke with: Product or Service Mentioned: Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. Robin in NJ Type your message here. It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. Uniform Commercial Code › U.C.C. 10 Best Ge Cafe Gas Range Problems - December 2020. By far, the most common complaint about GE profile ranges is the knobs not locking. I found these on McMaster Carr for 2.08 each. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. I have read and agree to the Pissed Consumer. It creates a spark that ignites the gas to initiate the burner's flame. Score. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. It is normal to have a 5-15 second delay from when the hot water knob … As I am typing this I am arguing with GE for the 4th time! I was quickly successful in getting the replacement knobs for FREE. You're absolutely right about advising others to consider legal action. The knob is attached directly to the bad valve. You can try to reach review author by writing a comment to the review or try one of our business solutions. To learn more about your range/stove/oven, or to order parts, click here. Rank . The igniter receives its power from a spark module in the control housing of the stove. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. The knobs will break no matter you do and the replacements are no better. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). Private messages do not impact your company rating. So you don't have to wait around for a refrigerator repair person or pay one, either. model JGP932TEC. This video explains the basic idea. WTF! Ge Appliances - Door will not stay closed! ALL KNOBS CRACKED within 6 months! There is a gap and can see behind the knob. I will just keep them stashed for when/if mine break. Get contact details that poster left for the company. I will NEVER buy another GE product as long as I live. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. Score. Stoves are built with at least two 120 volts of AC power. We use cookies to give you the best possible experience on our website. They need more reinforcement around the shaft. Buy knobs to repair your General Electric range at PartSelect. § 2-315. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. OD x 12 mm. So we were very careful with the knobs and it still broke one by one every 2 months. Be sure to leak check the gas tube connection on the new valve after you get it installed. I AM Very Disappointed. Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. I also expressed my concern for the other knobs breaking in the future. In Canada, we have similar rights through the Consumer Protection Act of each province. Three of the burners work fine. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens GE technique is famous for reliability and quality. Same here bought knobs 3 times already very uoset. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. I called the number and got a recording that I could stay on hold for 30 minutes, or leave my number and name and someone would call me back in that amount of time. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. The knob is attached directly to the bad valve. Implied Warranty: Fitness for Particular Purpose. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. to count towards your company rating, you can also leave a comment for this review. Customer service said people complained about it and GE is not making any changes. Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. range cords), or removal of old appliances. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. We have had 5 service calls and "they" say that the noice is normal. When the knob is at any other position, it can be turned in either direction without being pushed in. Joined Jun 4, 2017 Messages 2 Location USA. Actual retail prices may vary by dealer. Also, my stove is 11 years old and she said that made a difference. 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