It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. font-size: 140% Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . The airline says one of its Star Alliance partners has been impacted by a security data. font-size: 0.875rem; The price that is displayed was available the last time somebody searched for the city pair combination you entered. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. You can login to grabaseat and change your email preferences at any time. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Avisworld.com is a Car Rentals website . Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. } , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. von | Nov 9, 2022 | battleship battle ww2 | sanders small batch wonders sea salt caramel pecan clusters | Nov 9, 2022 | battleship battle ww2 | sanders small batch wonders sea salt caramel pecan clusters However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Can I use AirpointsDollars to upgrade my booking? We'll email this reminder to you, along with your Airpoints number, and a link to sign in. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. You can also complete a MEDA form, or find out more about flying with a medical condition. We'll then ask you a challenge question to verify your identity. https://ib.airnewzealandcreditcard.co.nz/login. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. What time do greenlight deals go on sale? The family name used for the original booking. Watching your AirpointsDollars and Status Points add up is easy with your online account. To reset your password, submit your username or your email address below. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. AirNewZealand lounge passes are not available for purchase. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You must provide an email address to register for an online Airpoints account. and he will do his best to retrieve it for you. Login - Air New Zealand Internet Banking. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. display: -moz-box; If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. You will need your booking reference and the last name on the booking. You can often make changes to your booking online. You must be able to send us evidence of the correct or new name so that we can update it. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. If you want to add a bag to your booking, you can do so here. @media (min-width: 768px) { And there's plenty of more ways he can help. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. and he will do his best to retrieve it for you. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. Anyone can join and membership is free. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Our team are happy to help with your Airpoints questions, so please get in touch. @media only screen and (max-width: 479px) { How do Status Points work? The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? If you need other help with your booking, please visit our general help page. It's easy to change your personal information. .content.header-bottom { Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. See information on how you can use your credit. Learn more about suspicious emails and messages. margin: 0; width: 33.3333%; Auckland, New Zealand. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Pro-tip: sign in to the website first, for the best Oscar experience. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Just ask "What is my credit balance?" Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. The name on your Airpoints or Koru account must always match the name on your current passport. Please note: Online Services is not currently available for residents of Continential Europe. TTY users phone 133 677 then ask for 1800 132 476. Do update your password regularly. How does AirNewZealand manage personal information? However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. See the applicable Credit Card Conditions of Use for full details. height: 42px; You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. You can unsubscribe at any time. } Some emails may contain website links that are not safe to open. It's possible your missing AirpointsDollars and Status Points are still being processed. .content.header-bottom .usp-content.slick-initialized { See the list of FFPs of participating Star Alliance member airlines. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. } You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. How can I update my personal information and contact details for Airpoints? Because we know you're after a good deal, we won't show the next best price unless it's a good deal. Your bank will have their own internal processes to manage account fraud. -ms-box-orient: horizontal; How do I update my details? 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Discover the possibilities for yourself and be rewarded for the things you do every day. Your Airpoints number if you have an Airpoints related enquiry. Set your contact details, flight preferences and more. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. More about membership tiers. With four different Airpoints credit cards, there is a card to suit you. Offer is limited to new applicants only. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. I've lost my Airpoints card, or it's been stolen. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Inflight Wi-Fi. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. How do I complete the email and mobile verification process? Find out more about claiming missing points. To save you waiting, our Oscar the chatbotmay be able to assist. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Find out more at OneSmart. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. We think our grabaseat deals are so good that there is no need for child or infant discounts. What are grabaseat email alerts? You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. air new zealand boarding process. sign up to receive grabaseat email alerts. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . How can I improve my chances of getting a greenlight deal? The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. I forgot my grabaseat password or user nameYou can reset these at any time. It also generates unique and strong passwords for your use. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. (AirNewZealand reference numbers end in "H".). There are a few reasons you might not be getting them. Find out what you canspend your AirpointsDollars on. I have recently changed my name, how does this affect my Airpoints or Koru membership? Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Over 2,700 flights are booked daily with the help of Airpoints. Air NZ Booking Assistance: 0800 737 000. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. Just ask "What is my credit balance?" SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. These changes took effect automatically on 1 February 2023. To reset your, , enter your username and email address and click Send. This should also be the same name that's on your current passport. Then login and set up your Watchlist to be notified when deals go live. Tel: 1800 803 298. This is a security feature to protect your account. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. You will then be able to enter a new password. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). .content .usp-content .price-currency { If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. You can also purchase a Star Alliance upgrade using AirpointsDollars. width: 100%; Update your password. Still got questions? Your account will not be locked instantly, but you may not be able to complete transactions. Compare and book leading operators from taxis and shuttles to limousines and helicopters. sales presentation can be a very "hard. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Elite and Gold members have the exclusive right to gift rewards to nominated people. Sign up for grabaseat alerts. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. I already have a airnz account That's great! To change your account details, please see the FAQ below. More on managing your account Your card will be suspended, so it can't be used for purchases. We can also put your Airpoints account on hold to keep it secure while you investigate. Pro-tip: For the best Oscar experience,sign in to the website first. Can I use AirpointsDollars to upgrade my booking? If you change your country of residence from Australia, your AirpointsDollars balance will be converted. This varies week to week, but there are often several thousand seats available. Simply tap the Airpoints logo to get there. Airpoints Terms and Conditions apply. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. 5. See the latest travel alerts and helpful FAQs. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. Understanding your online account. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Our lowest smart saver fares may not be available every day. display: -moz-flex; 3 Status Points are earned on applicable credit cards only. display: flex; You can use AirpointsDollars to pay for Koru membership. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. .content.header-bottom .usp-content { text-align: center; There are many ways to earn AirpointsDollars - to find out more,click here. } Can I exchange my AirpointsDollars for cash? Lending criteria, terms, fees and conditions apply. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. It also generates unique and strong passwords for your use. . Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. text-align: center; Status Points add up to make you eligible for Silver, Gold or Elite tier status. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. align-items: center; Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Do keep your account and contact details up to date. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. When you join the Airpoints programme you will start at the basic membership level. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. You can click on the "find more dates" button to search for other dates. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. You will need your booking reference and the last name on the booking. At the start of each month*, the earn rate tiers, for Westpac . If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. I can't remember my Airpoints number, how do I find it? Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. And there's plenty of more ways he can help. The exact time varies and can be pretty random. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. .content.header-bottom .usp-content { What are the terms and conditions for the grabaseat greenlight deals? Tel: 1800 00 55 63. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. And there's plenty of more ways he can help. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. You can use a credit card or debit card for this. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Log in and start again by selecting your email preferences and re-saving. .content.header-bottom { Thank you for your patience. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Getaway packages. How often do new deals go on sale? Here's a simple guide to get back on course and make the most of your rewards. No, we will only send you grabaseat emails. Pro-tip: For the best Oscar experience,sign in to the website first. No. Can I earn AirpointsDollars for a ticket that I have purchased for another person? Airpoints is AirNewZealand's loyalty programme. For further information, or to apply now, visit Westpac or call 0800 888 111. What to do if you travel under a different name You can also sign in to the Air NZ app, which will . Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. New Zealand domestic check-in. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 If you have forgotten your, , enter your first name, last name and email address and click Send reminder. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. Westpac Airpoints credit cards comparison table border-bottom: 1px solid #e5e5e5; Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. What happens to my AirpointsDollars if I move away from Australia? } Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. If you've not registered yet, you can register for Airpoints online. TWG Head of Customer Loyalty & Engagement. You can continue earning with our Airpoints partners during this time. If you booked the same flight in business . On the ground, you can earn with our hotel and rental car partners. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. If you have forgotten your password, resetting it online is easy - click here to start our online password help service.