Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Learn more about our. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Accept the return:The buyer will send the item back to you for a full refund. I originally shipped the item via FedEx because it's cheaper for heavier items. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. It fixes posts like this one more often than it breaks them. Press question mark to learn the rest of the keyboard shortcuts. When listing an item, it's important to includeyour return address. On the next page you'll see the refund amount. See our Partial refund guidelines for more details. var m3_u = (location.protocol=='https:'? In some cases, eBay may automatically accept the return on the seller's behalf. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Tip While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Ebay has a 30 day money back guarantee that is available on most all items sold here. '&charset='+document.characterSet : '')); This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. A Not as Described case does not require you to return the item at your expense. You accept returns in your policy, and the buyer changed their mind about a purchase. All you had to do was call eBay and it was done. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Currency exchange rate applied to refunds. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. This is a good option for low-value items. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? document.write (" document.write ("&loc=" + escape(window.location)); Coverage, eligibility requirements, and exclusions. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. But I've never heard that automatically happens just because a seller doesn't offer returns. Buyer is asking for a refund because he can't figure out how to use it. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. In some cases, your response options may differ. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Buyer Return Request for "Doesn't Fit" - What are the policies? When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. I denied the request, now Im pretty much waiting for negative feedback :(. The buyer requests a return in their My eBay and you'll be notified by email. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". document.write (document.charset ? If we're asked to step in to help, we may ask the buyer to return the item to you. For example, you may haveopted to automatically accept return requests. The buyer returned the item used or damaged. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. @missjen316 wrote: Fit issues are not covered by the MBGs. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. A few days later I receive a not as described PayPal claim. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. I quit selling on EBay for this reason. This is at the seller's discretion. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. document.write ("&loc=" + escape(window.location)); Select the percent you want to deduct from the refund amount. When a buyer opens a return request the funds related to the sale may be put on hold. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. You have 3 business days to respond to the request and resolve the buyer's issue. How to issue a partial refund after the item is returned. am I required to pay for shipping? ("free returns" or "buyer pays"). Add a message to the buyer explaining why the refund wasn't full. Extortion is now excusable as long as buyer mails you back anything including a brick. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. See the table below for guidance on issuing a partial refund. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the buyer does not ship the return by the specified date, eBay may close the return request. Fill in the total refund amount (s) and the return reasons. How to handle a return request as a seller | eBay If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. This is a good option for low-value items. For most purchases, buyers are refunded to their original payment method. You accept returns in your policy and the buyer changed their mind about a purchase. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Withdrawals may be covered separately by the eBay vault. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. ebay seller doesn t accept returns - austinresearch.co.uk Otherwise you can consider this closed - nothing more for you to do. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. No support for sellers in these cases. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. However, sellers cannot refuse REFUNDS. Now, even clear cases of buyer's remorse are allowed to return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Just a heads up that you might want to to edit it for clarity. See Exclusions and special coverage. document.write ("?zoneid=2"); This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Buyers can find estimated delivery information in their Purchase history. The seller responds to the buyer's request. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. If we're asked to step in to help, we may ask the buyer to return the item to you. Also this makes the process require the buyer send the item back instead of filing a claim. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] See our page on. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. var m3_r = Math.floor(Math.random()*99999999999); The amount he wanted back was pretty much the whole amount once I deducted shipping. 2 business days after receiving the returned item. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. How do people alwats confuse this. Keep in mind that some returns can remain open for up to 35 business days. Sorry if these are easy answers, I've never done this before! eBay Money Back Guarantee covers most transactions on eBay. If a seller loses a chargeback they may be eligible for payment dispute seller protections. if (document.mmm_fo) document.write ("&mmm_fo=1"); Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. View basket for details. I recently asked eBay this exact same question. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. document.write ("?zoneid=4"); You don't accept returns in your policy, and the buyer changed their mind about a purchase. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Tip Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. And frankly, I'm 100% okay with that. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. There is no more seller protection. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Enter a Return Merchandise Authorization number, if you use them. New comments cannot be posted and votes cannot be cast. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf.