You can email the site owner to let them know you were blocked. how do i report a downed comcast line? - perfumexo.com You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. if the line is damaged, to reconnect service they'd probably be running a new line anyways. I am at a loss. Id give them a ring. Xfinity Status Center - Check for Service Outages In Your Area A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Whenever there is an outage, your first step is to report it via email or twitter. I called but only received voice mail. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Just select Xfinity support and you will be able to speak with the next available specialist. I do apologize once again for the delay on our end and sincerely appreciate all your patience! I have called multiple times but I don't have an account so it won't let me through to talk to someone. -ATTU-verseCare. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. . How do I report a downed telephone line? | AT&T Community Forums ARA - Utility Regulation - Houston If you are experiencing problems with Comcast Xfinity, please submit a report below. 2 1 RR ryanray.rr81 Visitor 2 Messages (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. In the aftermath of a major storm, be aware of hazards presented by downed power lines. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. to Call your mayor's office. We ask for direct messages because we can't post personal information in public. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity How do I report a downed telephone line? I am extremely frustrated this issue has not been of the upmost importance to your company. Report or View Outages; Other Contacts; General, Business, Landlord, . I will post again here when/if I receive a reply or action is taken. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. That's not what we want to see! It's not the power line and I don't think it's the regular cable either because there's no service outage. How do I get Comcast to fix a cable line? - MetaFilter Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. No worries, Our team can definitely help right here! Do what's best for your business. Who do you call for a downed cable line? Report Downed cable line | Xfinity Community Forum Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Massive outages do occur because of problems such as storms, floods etc. Throughout our history, DISH has always put customers first. Companies respond better when others are watching. and our it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Comcast does not do tree trimming. Xfinity Outages | CableTV.com The easement at my back property line has poles with electric and utility lines. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago The wires at my rental property are on the ground. How do I report an above ground cable down? Jacksonville, Florida Area. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . We can assist you with getting a ticket opened to let our amazing local team know. 3.) The tree and the cable are both on the grass verge next to my property. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Jul 2007 - Sep 20169 years 3 months. Scroll down and select Manage Internet. I think it may be the original phone line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Select Start Troubleshooting to begin your modem restart. Thanks! The tree and the cable are both on the grass verge next to my property. A woman in Huntington says she contacted Comcast several times about a line. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. We've had a downed wire touching our building for about two months at this point. A coaxial cable is capable of carrying current. Hello saftek and welcome, Write your 17-digit account number on the "For" line of your check or money order. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Responsible . Comcast Phone Number | Call Now & Skip the Wait - GetHuman Tips in case of an outage What if my power is out? In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Contact Customer Service at (800) 391-3000. Then it tells me it can help me better if I sign in. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Can you direct message us your name and address, please? Cookie Notice How to report a down or damaged CenturyLink line. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Discussion. Report a downed power line - Pacific Gas and Electric Company Dial 333 to get connected to a customer service representative. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Report A Downed Line. Welcome to the Xfinity community! We have made changes to keep employees safe so response and call times may be longer than usual. Emails sent with an attachment cannot be processed. An official employee, such as myself or whoever is first available, will respond. We've had a downed wire touching our building for about two months at this point. Report downed power lines at 713-207-2222. Remember: This number is just for unburied ground cables. Click the Check for Issues button. Please contact the moderators of this subreddit if you have any questions or concerns. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please send us a PM with your first and last name, as well as house numbers to your service address. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Hello @ryanray.rr81 and thank you! Some utility companies mark or paint their lines. Never touch a downed overhead electrical line. A recent storm brought down a tree which took down one of the above ground cables by my house. Two delivery trucks have had close calls recently. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Internet Security with Xfinity - Report Abuse Type a message to let us know what your issue is. Ask for the Comcast liason. The tubing will start to shrink almost right away. Call 800.288.2020 and select Repair. Privacy Policy. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. This post was marked as solved. Select Restart Modem to begin troubleshooting. Like. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I am a bot, and this action was performed automatically. For your safety, do not touch or move the downed line. Do not send the firewall logs as an attachment. How do I get Comcast to come deal with this? Please contact the moderators of this subreddit if you have any questions or concerns. Click Continue. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sound the horn, roll down your window and call for help. What to do if you see a downed power line - Pacific Gas and Electric I have a downed wire in the middle of the street. Who removes tree branches resting on utility cables in easement? Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Then, call PG&E at 1-800-743-5000. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. how to report downed wires | Xfinity Community Forum I hope youre having a great week so far! Create an account to follow your favorite communities and start taking part in conversations. Archived post. Our community is your official source on Reddit for help with Xfinity services. Contact Comcast and let them know of the down landline problem. Sky News is a British free-to-air television news channel and organisation. How do I report a downed line in as few steps possible It is to be expected when weather conditions are severe. This website wants shut Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Call 800.288.2020 . Press Enter to send it. We have made changes to keep employees safe so response and call times may be longer than usual. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. A tree in my back yard has two large branches resting on the phone/TV cables. Hello there! A: Cable and phone wires dont carry current, so its safe to remove them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Thanks! If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. God forbid this huge company actually provide a phone number where you could talk to someone. Update on June 10, 2021. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Genius. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am a bot, and this action was performed automatically. Cookie Notice For immediate assistance, check out the Xfinity Assistant. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Find an Xfinity Location Check the status and hours of locations near you. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1.