Find departure and arrival information and view ouron time performance. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. did anything happen? Skilled in Banking, Operations Management, Consulting, and Retail. Good job! Join to connect Qantas. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. why do you want to be a customer services? My current employer is required to run a criminal background check on our staff every two years. Terms and conditions apply. Has this ever happened to you before? ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. great experience, I applied online. The process took 4 weeks. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Earning points couldnt be easier. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Step 1; Applied for job. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Qantas. I applied online. Tried to book the same flights online and it said "flight full". "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Stage 2 was a role play. Assesment Day - Involvled a introduction to the company and its values. The recruitment process varies from role to role, but the general process is outlined below. Step 2; Invited to do an automated questionnaire. Company/Organisation: Qantas: Job Post: We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Qantas doesn't accept unsolicited resumes. It is just talking into the computer or phone (depending on what you use). For some others I know the process was shorter and others much longer. Our cabin crew represent us in the air and deliver best in class service and customer care. When you call this number, you'll be connected with a customer . I applied online. The first hour was just kind of introduce of the position and the company. Step 6; Invited to do a medial. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Our date tracking prior to 2019 was not accurately kept. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. What is the hiring process for remote jobs at Qantas? The process took 9 months. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. I applied online. did anything happen? If you've ever undergone a background or employment verification check for a past job, mention this as well. Applicants must have obtained unlimited working rights. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Mar 3, 2023 - 5.44pm. What was your favorite team work and what did you do for it. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". The minimum age requirement is 18 years. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. 25 followers 25 connections. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process I interviewed at Qantas (Sydney) in Sept 2018. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. great experience, I applied online. 1. Have you ever had a difficult situation with a customer and how did you resolve it? Toggle navigation beckton gas works railway; how to find ceres in your chart The medical costs approximately $450. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. I applied online the Qantas website and I got an email about a week later for chat interview. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. How to connect with us through Social media platforms. All Qantas employees are required to pass a security check. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Travel and partner special offers available exclusively for our members. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Great job! State you would be proud to work for a company that is so dedicated to helping the environment. Applicants must be Australian or New Zealand permanent residents. I applied online. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Step 2; Invited to do an automated questionnaire. And if you speak any other languages besides English. Remind the interviewer of all you have to offer. Some of these questions were timed. Did you strive to go above what was required of you? Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. We had to come up with an ad campaign for Qantas. I interviewed at Qantas in Feb 2023. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Upgrade my browser. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. PGDM; Specialisations. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Apply for Customer Service Agent Perth at Qantas Airways Limited today! I interviewed at Qantas (Melbourne) in June 2017. Freight - cargo, express, airmail, freighters, charters and customs clearance services. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Why do you want to be a customer service agent? I applied online. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Dates shown above are approximate. Book city tours, hop-on-hop-off buses, organised tours and more. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Track updates on extreme weather or other major issues that may impact your flight. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Get More Information About Our Qantas Airways Interview Questions. Step 7; Recieved job offer. DELTA LEASING LLC Anchorage, AK. The process took 3 weeks. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. I think they were two to three minutes each. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. The height requirement is between 163cm and 183cm. Bookcar hire,car specials,commercial vehiclesandairport transfers. Then we had group activity and interview with a Qantas staff. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. A strong communicator? what was the resolution?. Compare and book travel insurance for your next trip. I interviewed at Qantas (Sydney) in June 2017. I applied online the Qantas website and I got an email about a week later for chat interview. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. It consists of five questions. Sydney NSW. I feel I can handle most situations with professionalism.". It will redirect you to the airline's official page. And how exactly do you prioritize? I received a scenario which you had to remember key information from. Fly with us and discover the Qantas difference. Get ready for your big adventure with our dedicated family section. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. What is the interview process like at Qantas. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. The process took 2 months. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. Reason 3: Good customer service can lead to lasting relationships. What key skills from that experience would you bring to this role? At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. How would you handle a combination of scenarios with competing priorities? Why do you think you're a great fit for the role? 2 of them, i just need to say yes or no. The interviewer will appreciate that this isn't a problem for you. how did you handle it? Qantas Airways Limited 4.0. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Over my career, I've learned how to not let my emotions get the best of me. I got chat interview with Qantas. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. I applied online. State Farm agents market only State Farm insurance and financial service products. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. A poor customer experience and how did you handle 2. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? The first time you apply, you'll need to create an account with us. When you apply for a job, you'll provide us with confidential information about yourself. Designed for small to medium businesses. Upgrade my browser. Excellent! Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? I interviewed at Qantas (Sydney) in June 2017. Customer Service Business Agent at Qantas Greater Sydney Area. Strong customer experience expertise focused in Management and . Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. the rest of them i need to explain it. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. A poor customer experience and how did you handle 2. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Use your points for flights, upgrades, hotels, or car hire. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. If yes, we have great news for you. . Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. This was a ridiculous joke of how Qantas recruitment team work. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Restaurant and hotel reviews, photo galleries and travel articles. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Good interview day. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Great employer. Responsibilities. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. Will you cover the medical costs. what decisions did you make? And don't forget to directly answer the question. Short seminar followed by a one on one interview. No in-depth technical questions were asked. Customer Service Agent Interview. Free interview details posted anonymously by Qantas interview candidates. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Around 20 of us were arranged to seat in a area, professionally dressed. I guess its for if were rights person for this position. The process took 3 months. Search and book from over 15,000 cruise itineraries. Prepare for questions about personal interests, previous work experience, and strengths. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Remind the interviewer of how excited you are to familiarize yourself with their company. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Choose one of our practice interviews to help you better prepare for your upcoming interview. In high school, I worked for a food chain and took customer orders over the phone. Deals on Qantas flights across a range of Australian and international destinations. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. For some others I know the process was shorter and others much longer. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. engine failure and some CTA radio work Exp. 3 . When you applied for the job and read the job description, this likely would have been listed as a requirement. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Interviews for Top Jobs at Qantas. We believe the journey should be as exciting as the destination. Call Center Temp Agency & Staffing Agency Solutions. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. We believe the journey should be as exciting as the destination. The key point here is to be active in the group and show the assessor you are able to work within the group. Don't be bashful. Awesome! Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. The process took 2 months. If a coworker was being unsafe, would you talk to them about it? Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Why were you the one who took the initiative to solve this problem? It was 5 questions about customer services. With our interactive map it's easy to plan your next trip using money or Qantas Points. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 1 week. The process took 7 weeks. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Benifits outstanding. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. It's great that you set a routine for yourself. We do not claim our questions will be asked in any interview you may have. Use your points for flights, upgrades, hotels, or car hire. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I was in a panic. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. I'm accustomed to talking to customers, suppliers, and contractors on the phone. I applied the position online, and it took one month to process. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. You must create your own answers, and be prepared for any interview question in any interview. Customer Service Agent - Full-time Position - $19 - $21/hr. It roughly took three hours, and you had a ten minutes break. Why do you want to be a customer service agent? Bookcar hire,car specials, commercial vehiclesandairport transfers. Good job! Qantas is an excellent company to work for. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Then we had group activity and interview with a Qantas staff. The key point here is to be active in the group and show the assessor you are able to work within the group. describe a time you saw a staff were doing something dangerous Connect with a local pet sitter to mind your pet while you're on holiday. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. The first step is usually a preliminary Qantas interview. It consists of five questions. Work life balance is great. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Salary ok. Just make sure you work for Qantas and not a contractor. "Success in my last two jobs really showcased my ability to multitask. I interviewed at Qantas in Feb 2023. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Upgrade your web browser for an enhanced experience. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. All in all 4 weeks from application to offer The process took 2 weeks. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Bookcar hire,car specials,commercial vehiclesandairport transfers. Also, how exactly will this benefit you in this role? Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . After that they invited me to attend the Assessment day. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. That's definitely very impressive. A poor customer experiences and how did you handle it. As you answer, keep this in mind. In each of those roles, the key to my success was mastering the business and the products that I worked with. Be specific with your answers they want examples This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. The next steps were background and security checks and finally a thorough medical which is at your own expense. Discover how you can start earning great rewards and savings simply for running your business. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. It's great that you have experience in this area. They have really good training and they are a very supportive, helpful and fun company to work for Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. Great job! Did you develop an action plan with them? Discover how you can start earning great rewards and savings simply for running your business. The first time you apply, you'll need to create an account with us. I interviewed at Qantas (Brisbane) in July 2016. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. A poor customer experience and how did you handle 2. I applied online. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed.