Their tech team looking into it or b.) THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Of course! What are you going to do to help your customers? The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. This is so wrong in so many ways yet I don't have a leg to stand on. The company blamed the difficulty of recouping from sellers during the pandemic. Unfortunately, my order was submitted when I was clicked the cancel button. Purchased 2 tickets to a college basketball game. Stubhub policy on refunds is ridiculous. Required fields are marked *. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. No where does it state that you needed to be a student at the school to use these. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Its really not fair to people whom purchased on this platform. Yes And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. DON'T BUY ON THEIR PLATFORM!!! IndustryLegalTop Story Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. This cookie is used for the website live chat box to function properly. I ordered the tickets less than an hour ago. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I would've been able to see Chris Brown. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Once we have clear actionable next steps, we will be sure to notify our fans via email! Your email address will not be published. But . This cookie is set by GDPR Cookie Consent plugin. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. For sure I can warn any one who is going to use this service. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I WILL NEVER USE THIS SERVICE AGAIN. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. I wish I found this website earlier. what should I do? For $2400 this is pure BS and will not stand. Didn't find out until day before event. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. The suit explains how StubHub has changed its. If these are not available, you will likely get a full refund. Nobody will know until game day. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Massachusetts has clear rules on returns and refunds. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I purchased a Citi field parking pass for Mets opening day. The spread of COVID-19 has rattled every corner of the live music industry. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. I would not take a.) Open the SeatGeek app. Unconscionable Money grabbers. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I'm going to contact my credit card to see what my options are. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Dave Clark. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. I have been attempting to contact you several times regarding ticket order #553613638. Bonnie cancelled. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! See detailed StubHub customer service rankings, employee comments and much more from our sister site. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. 3. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Never again will I use StubHub! Can you explain to me how I can still use the credit that I was issued? StubHub has already been targeted by a $5 million lawsuit over the change. They only let a few more people in until they actually closed all the doors. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Wrong seats. I simply do not understand how this can happen. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I got real sick and cannot go to the concert I need to possibly get reimbursed please. I'm being charged on sold tickets that were then refunded. StubHub will offer refunds for canceled events but not postponed events. StubHub is taking a lot heat over the policy. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I am traveling today from Mexico to Madridfor what? Receive a coupon for 120 percent of your original purchase*. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Current Ticket Policies: Subject to Change*. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Last Updated on June 24, 2020 by Dave Clark "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I purchased tickets to an event that has been postponed twice the second time being indefinite. What about Canada? Said cancellation was glitch. I'm not paying $176 when stub hub messed up my order. The cookie is used to store the user consent for the cookies in the category "Performance". Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. We are changing the way you register and sign-in to the StubHub Community. Never use stubhub again. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. There were two artists scheduled to perform. So now the tickets will not arrive in time for my event. And if you work in corporate you know that everyone has a boss except the CEO. Needless to say, I initiated a dispute over StubHub's transaction. Money down the drain. Never Will I Buy From Stub Hub Again. Read more about our event cancelation policy. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. These cookies will be stored in your browser only with your consent. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? F**ked up situation. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. You can resell your ticket using either an app or a PC. Up the food chain with a supervisor, still nothing. StubHub will contact you as soon as possible. How long until my credit card is credited back? The potential loss of revenue facing Live. Check the StubHub Help Desk Announcements have been made but, a plan of action has not been put into play quite yet. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Analytical cookies are used to understand how visitors interact with the website. View Ticketmaster Refund Policy. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Was there fraudulent activity with my tickets ? Tons of others with stub hub purchases were going through the same thing. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. I do not want someone to buy my tickets without the same disclosure available. Did StubHub's changed ticket refund policy violate Massachusetts law? The credits are valid through the end of 2022. Hour on Chat and another hour on phone. All rights reserved. You still ended up with my money, and I never received any value for that. I called them within minutes to change the seats and they basically said I'm stuck with those seats. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Thanks. Terrible service as solution they've suggested me to sell them again, so fraud other people! Called back for refund. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Include the reason for the refund and any supporting documentation. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Fans outside of North America are defaulted to a refund. They had me wait 3 hours to tell me to go scratch. >> I PURCHASED TWO TICKETS FOR $390. Ticketmaster, for example, states that if an event is . No where did it say there is 15% charge. Don't take NO for an answer! They bought tickets with promise of money back if the event does not occur. I have been trying to reach y'all about a refund. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Til' they get their procedures in the correct order, I'll never return as a buyer. Make the best possible case for yourself. Called back for refund. The refund will typically process within 5 to 8 business days. This is pure fraud. If you want your refunds, go through your credit card companies or banks. Stub hub has failed its customers once again with a terrible return policy. Received only one of two tickets in one package. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Any good news for refund for us regrading clear actionable step to get Coachella refund? As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. totalling almost 900.00 in the middle of the night. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! i have attached the information from the venue. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. The FanProtect Guarantee is StubHub return policy. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Also disputing a charge that you made is fraud. i have tried to call several times but have been on hold >3 hours on 2 occasions. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. This is the worst service I have ever are ticketes but are tickets were NO good. Never Again.