Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Date of experience: 26 February 2023. Definitely recommend. My credit card was charged $328.30 that day. Conveniently buy and. It offers a 100%. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. She says no digital. greenthumb47 , 2022-08-02. I called 2 seconds after I saw the $960 total. The staff are even more amazing. No. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber The name on my ticket was someone who purchased tickets the resold them through vivid seats. We'll get you there. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Never again. From over pricing. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. For further help, send us a direct message. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Disgusted. Worst ticket platform that gives two sh*ts about their customers. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Will my seats be side by side? The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. 1st time user. Vivid Seats is a trusted and reliable way to buy and sell tickets. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I will never use vivid seats ever again. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Lack of preparation and communication from the recruiter for each step of the process. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. How has everyone's experience been with Vivid Seats? : r/phish - reddit Top 2,153 SeatGeek Reviews - ConsumerAffairs Great customer service skills. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Terrible customer service. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Copyright 2022 Consumers Unified LLC. All I got was a run around, excuses, and finally no response what so ever. They refuse to give refunds for anything. Vivid Seats is as legit as ticketing sites come. I wish you didn't exist. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? It went to automated system and never got a person to talk to. It goes against our guidelines to offer incentives for reviews. I have read many many complaints about the 'fake' guarantees. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Order number [protected]. Vivid Seats has not responded to my email. Service 254 Value 245 Shipping 164 Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. I never used them before but I know many people who have. Vivid Seats goal is to safely and securely connect customers with event tickets. Is SeatGeek Legit? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. HORRIBLE experience. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Please Refund at least $1000. Long story short the ticket transfer did not go smoothly. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. But, what I'm reviewing . I just want the Tickets I spent over 2 thousand of my hard earned money on. He was absolutely fantastic at his job. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. 2. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We also confirm that your tickets are general admission. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Read more Comments: 0 I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Vivid Seats is an independently owned and operated online marketplace. First time using Vivid Seats to get tickets. This complaint was posted by a verified customer. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid Seats. Send us a DM on social media. Vivid Seats ranks 25thamong Ticketssites. New customers can take advantage of this exclusive discount offer! This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Submit a complaint and get your issue resolved. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. All for the seller, not for the customer. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Refund of ticket price. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I have knee issues so very kind to help so we don't walk far. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Very helpful indeed! Along with the listed ticket price, the company adds shipping costs and a service fee to each order. That is a lie. Agreed! Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. When the tickets never came, I contacted Vivid repeatedly. Very deceptive and unfair marketing. Its location on this page may change next time you visit. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. We appreciate your patience. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats' email and phones were not responding to many numerous requests. Vivid seats is such a scam!!! I never received my tickets but was charged for them. Below is a collection of reviews and ratings pulled for your easy reference. Is this your company? At this venue, Section B is behind the Pit. We were refused. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. How do I determine the seat numbers for a ticket listing? Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Going to more events with Vivid Seats gets you to more events. THEY ARE SCAMMERS. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. The. When I went on their "live chat" to inquire, they didn't respond at first . One can only hope these ticket monopolies will be better regulated in the near future. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. . I got nfl tickets from them that never arrived. You get an email when the tickets are sold, and then you either upload them or ship them. Thank you. Click here to get notifications about new complaints of Vivid Seats. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. A. On December 13, 2022, I received the tickets from Vivid. On 02/16/2023, I bought two concert tickets. Called customer service and she said we have to fill out a form and wait. Also, VividSeats says all orders are 100% . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Explain your situation and why you wish to receive a refund. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I tried calling two hours before my event as the tickets never arrived. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Our online support team is here to help resolve your concerns. The request was put in minutes before. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. What kind of scam is this? Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. The site didn't show the total of $632.10 until after I purchased the tickets. This is not what I paid for. Got us a great deal on our tickets love this company. + the only ticket rewards program around. 2,266 Reviews of Vividseats.com - Sitejabber Desired outcome: says they have a no refund policy unless the event is cancelled. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I beleive he explained everything I needed to know, in detail. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Vivid Seats provided fraudulent tickets to me. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. All they say is their sry, well so am I! Call and ask what the service charge is before buying. Vivid nor Ticketmaster seem to care about my issue. I will not be using this company again and will never refer a soul. Kept telling me same blurb about it was my fault, not his, no refund, etc. Thanks Vivid Seats. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. We are absolutely sorry to hear what you experience. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Share your photos and videos with others to prove the truth of your words. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Well the day before the game which was 4 hrs from my home they quit responding to me all together. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid Seats - Fraudulent agreement / promises made for a full refund VividSeats has B rating with the BBB.org as of September 2022. We could not access or find on Ticketmaster and vivid customer dis-service. I specifically chose a section my whole group is in. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Contact Customer Service | Vivid Seats Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. But, that won't happen with your company. I bought tickets 2 months in advance. It asked how many tickets I wanted which I selected two. I asked to speak to the manager, told me there was no one above him. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Yes, you get great prices on concert tickets because it is a con. I thought Vivid was a pr0n company. These were special seats, including dinner and first 2 rows on the dirt. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. They are aware of this issue. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Your transaction is secure, and you also get a full refund for canceled events. Vivid charged me 78 dollars for a 30 dollar ticket. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Takes no accountability for a time glitch that had us go to a show at the wrong time. Lots of filter options to narrow down events. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Vivid Seats Review: Not delivering seats - ComplaintsBoard.com We apologize that you didn't receive the tickets you requested, Charlotte. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints