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0000026716 00000 n 0000000016 00000 n TTEC Holdings, Inc. (TTEC) Q4 2022 Earnings Call Transcript TTEC Digital, LLC Senior Data Scientist - Remote Canada (Excluding Services | TTEC Find and engage customers across all channels. Customer Experience Pioneer and Industry Innovator TeleTech Announces TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! H\n0y Humanify(R) @Home. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000043061 00000 n optimize CX. TTEC Digital hiring Senior Data Scientist - Remote Canada (Excluding 0000001601 00000 n 0000194335 00000 n When you have a great customer experience you know it. This site uses cookies and by using the site, you are consenting to this. 0000004803 00000 n Omnichannel technology that delivers personal CX at scale. Koskovich was previously COO at Telus . TTEC Digital hiring Senior Data Scientist - Remote Canada (Excluding 0000001176 00000 n Financial highlights for the two segments are provided below. 0000002238 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. 0000013691 00000 n Then manage and measure it all through a single platform to grow customer lifetime value. Eliminate friction and create value for your customers and employees. services that improve customer satisfaction Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. from 8 AM - 9 PM ET. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . 0000004300 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . time keeping apps, and training on client products and procedures. Tower Research Capital LLC TRC Acquires 4,876 Shares of TTEC Holdings "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. To learn more visit us at https://www.ttec.com. Your customer's journey, guided by technology. F|66Hxw Your industry has its own set of challenges. Learn what we've learned from a resource 0000009179 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. hb``Pf``AX8> 9K?0bF News Mar 2, 2021. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Why TTEC Holdings Inc's (TTEC) Stock Is Down 15.90% | AAII Empower your employees with the right training and tools to deliver amazing customer experiences. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000121239 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. From data to insight, and insight to business value. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000003270 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Reduce cost and improve CX with recommendations from your front-line employees. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Elevate your sales team through sales outsourcing, including a customized growth services playbook. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? 0000008011 00000 n We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. 0000017351 00000 n Effective tax ratefor the full year is estimated between 22 and 24 percent. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000006957 00000 n A customer service outsourcing company announced that it will expand contact . We caution you not to rely unduly on any forward-looking statements. It operates through two segments: TTEC Digital and TTEC Engage. 0000001450 00000 n "I'm thrilled to join TTEC at this pivotal time. 0000009592 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. And that is a smart move. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream 0000163192 00000 n Humanify(R) DEI+ Bot . TTEC Holdings, Inc. (TTEC) Company Profile & Facts - Yahoo! _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy We combine leading technology partnerships and the CX expertise to enable your success. Locations. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. TTEC Announces Record Third Quarter 2021 Financial Results - PR Newswire Reduce cost and improve CX with recommendations from your front-line employees. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000124950 00000 n 0000007228 00000 n Vice President, Enterprise Systems and Business Partner Services TTEC - Recent News & Activity - Crunchbase 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000035148 00000 n What if we told you that you could deliver personalized customer experiences across every channel at scale? Which Is a Better Investment, TTEC Holdings Inc or ZoomInfo on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Find and engage customers across all channels to accelerate growth. 0000012659 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The experience economy has created an explosion of interaction volumes across a myriad of channels. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. TTEC Digital hiring Director, Big Data Engineering - Remote Canada TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Eliminate friction and create value . Technology Ecosystem | TTEC Options New. Contact Center Automation Tools and Trends READ THE ARTICLE. Our services help you design, build, and operate exceptional customer and employee experiences. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Privacy Policy. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Reduce cost and improve CX with recommendations from your front-line employees. 0000156137 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000030939 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC - TTEC Holdings Inc Stock Price Quote - Morningstar, Inc. 0000031554 00000 n This site uses cookies and by using the site, you are consenting to this. TTEC Announces Record First Quarter 2021 Financial Results - PR Newswire Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.